Soul Therapy LLC (“Soul Therapy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, purchasing services or programs, or participating in Soul Therapy services.
This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you.
INFORMATION WE COLLECT
Depending on how you interact with Soul Therapy, we may collect information such as:
● Name, email address, telephone number, and other contact information
● Billing information and transaction details
● Information submitted through contact forms, applications, quizzes, questionnaires, surveys, or scheduling forms
● Emergency contact information when applicable to a service or program
● Program enrollment and participation information
● Information, notes, or insights provided during coaching, hypnosis, Soul Therapy, or related sessions ● Communications you send to us by email, telephone, text message, forms, or other communication platforms
● Website usage and technical information, such as browser type, device information, pages visited, referring pages, and general interaction with our website
● Other information you voluntarily provide to us
Payment card information may be processed directly by third-party payment processors. Soul Therapy does not necessarily receive or store your complete payment card information.
HOW WE COLLECT INFORMATION
We may collect information when you:
● Visit or interact with our website
● Complete a contact form, application, quiz, survey, questionnaire, or other online form ● Schedule a consultation, session, or appointment
● Purchase or register for a service, program, course, event, or other offering
● Subscribe to an email list, newsletter, training, or other resource
● Participate in coaching, hypnosis, Soul Therapy, courses, programs, or live training ● Communicate with us by telephone, text, email, video conference, or another online platform
Certain technical information may also be collected automatically through cookies and similar technologies when you use our website.
HOW WE USE YOUR INFORMATION
We may use personal information to:
● Provide and administer our services, programs, courses, and other offerings
● Respond to inquiries and communicate with prospective and existing clients
● Schedule appointments and consultations
● Process purchases, payments, and enrollment
● Provide client and participant support
● Send information related to services, appointments, purchases, or programs
● Deliver requested resources, educational materials, newsletters, or marketing communications ● Improve our website, services, programs, and user experience
● Understand website traffic, engagement, and performance
● Maintain appropriate business and administrative records
● Protect our website, business, clients, and legal rights
● Comply with applicable legal and regulatory requirements
COOKIES, ANALYTICS, AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, measure website performance, and support marketing activities.
We may use third-party analytics, advertising, or website technology providers that collect information about interactions with our website in accordance with their own privacy policies.
Where applicable, you may manage certain cookie preferences through our website’s cookie controls or through your browser settings.
HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
● SSL encryption for information transmitted through our website
● Use of a secure Virtual Private Network (VPN) when accessing or transmitting business and client information where appropriate
● Secure storage of physical and digital records
● Password-protected accounts and systems
● Limiting access to personal information to authorized individuals who require access for legitimate business purposes
● Taking reasonable precautions when granting contractors or service providers access to business systems or information
No method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.
THIRD-PARTY SERVICE PROVIDERS
Soul Therapy uses third-party platforms and service providers to operate its business and deliver services. These may include providers for:
● Website hosting and website functionality
● Payment processing
● Appointment scheduling
● Email and marketing communications
● Online courses and educational programs
● Video conferencing and virtual sessions
● Forms, questionnaires, and surveys
● Website analytics
● Customer and business administration
These providers may process personal information as necessary to perform services on our behalf and are subject to their own privacy practices and policies.
SHARING OF INFORMATION
We do not sell or rent your personal information.
We may disclose information:
● To service providers and contractors when reasonably necessary to operate our business or provide requested services
● With your consent or at your direction
● When required by applicable law, court order, or legal process
● When reasonably necessary to protect the rights, safety, property, or legitimate interests of Soul Therapy, our clients, or others
● In connection with a business reorganization, transfer, or similar transaction, if applicable We seek to limit disclosures to information reasonably necessary for the applicable purpose.
MOBILE INFORMATION AND SMS CONSENT
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the messaging service or as required by law. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact support@soultherapytct.com. Message frequency may vary. Message and data rates may apply.
EMAIL AND COMMUNICATIONS
If you request information, enroll in a program, purchase a service, schedule an appointment, or otherwise establish a relationship with Soul Therapy, we may contact you regarding that interaction.
You may also choose to receive newsletters, educational information, announcements, promotions, or other marketing communications.
You may unsubscribe from non-essential marketing emails using the unsubscribe option provided in those communications. Transactional, administrative, appointment-related, or service-related communications may still be sent when necessary.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on applicable law and the circumstances, you may request to:
● Access personal information we maintain about you
● Correct inaccurate personal information
● Request deletion of certain personal information
● Withdraw consent where processing is based on consent
● Opt out of certain marketing communications
Some information may need to be retained for legitimate business, contractual, financial, recordkeeping, dispute-resolution, or legal purposes.
To submit a privacy request, contact us using the information provided below.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and satisfy applicable legal obligations.
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
THIRD-PARTY LINKS AND EMBEDDED CONTENT
Our website may contain links to third-party websites or include content or functionality provided by third parties. Soul Therapy is not responsible for the privacy practices, content, or security of websites and services operated by other organizations.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
CHILDREN’S PRIVACY
Soul Therapy’s website and services are not directed toward children under 18, and we do not knowingly collect personal information online from children under 18.
If we learn that such information has been collected through our website, we will take reasonable steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.
The date shown at the top of this page will indicate when the Privacy Policy was most recently updated.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
Soul Therapy LLC
Kristen Riehle, C.Ht.
5900 Balcones Drive
Austin, TX 78731
United States
Email: support@soultherapytct.com